Firstsource has announced a mega walk-in drive for the Customer Support Associate role in Chennai. This hiring drive is open for fresh graduates and entry-level candidates who are interested in international non-voice customer support processes.
The company is looking for enthusiastic candidates with strong communication and typing skills who are ready to work in rotational and night shifts. This is a good opportunity for freshers to begin their careers in the BPO and customer support industry.
Walk-in Job Overview
- Company Name: Firstsource
- Job Role: Customer Support Associate
- Qualification: Any Graduate
- Experience: 0–1 Year
- Salary: ₹1.25 LPA – ₹2.5 LPA
- Job Location: Chennai
- Walk-in Date: 20th May – 29th May 2026
- Walk-in Time: 10:30 AM – 12:30 PM
- Employment Type: Full Time, Permanent
- No of Openings: 300
About Company
Firstsource is a leading business process management and customer experience services company that provides solutions across healthcare, banking, financial services, communications, and technology sectors. Established in 2001, the company operates globally and serves several well-known international brands.
Firstsource focuses on customer support, digital transformation, analytics, and operational services. The organization has a strong presence in India and other countries, offering career opportunities for freshers and experienced professionals in customer service and business operations. The company is known for its employee training programs, professional development opportunities, and supportive work culture for entry-level candidates.
Job Description
Firstsource is hiring Customer Support Associates for its International Non-Voice Process. Selected candidates will be responsible for handling customer queries, resolving issues, and delivering a smooth customer experience through backend and support operations.
The role requires candidates to possess strong communication skills, listening ability, and good typing speed. Applicants should be comfortable working in rotational and night shifts while following company processes and customer service standards.
This opportunity is suitable for fresh graduates who want to build a career in the international BPO and customer support domain.
Key Responsibilities
- Handle customer queries and support requests effectively
- Provide accurate information and issue resolution
- Maintain customer satisfaction and service quality
- Perform backend support and non-voice operations
- Follow company processes and operational guidelines
- Maintain professionalism during customer interactions
- Work collaboratively with team members and supervisors
- Ensure timely completion of assigned tasks
- Maintain data accuracy and documentation standards
- Support daily customer service operations
Required Skills
- Excellent communication skills
- Good listening and comprehension abilities
- Strong typing skills
- Basic computer knowledge
- Ability to work in rotational and night shifts
- Customer service and problem-solving abilities
- Attention to detail and accuracy
- Ability to work in a team environment
- Adaptability in a fast-paced work environment
Eligibility Criteria
- UG Arts and Science graduates from 2021 to 2025 are eligible
- 2026 graduates with sixth semester results and provisional certificates can apply
- Candidates should not have active arrears
- Diploma holders, postgraduate candidates, and BE/B.Tech graduates are not eligible
- Candidates pursuing graduation in 2026 are not eligible
- Applicants should be willing to work from the office
- Flexibility to work rotational and night shifts is required
Documents to Carry
- Updated Resume
- Passport Size Photos
- PAN Card or Aadhaar Card
- Educational Certificates
- Transfer Certificate
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 20th May – 29th May 2026 |
| Time | 10:30 AM – 12:30 PM |
| Venue | 5th Floor, 4th Block, Bayline Infocity, OMR Rajiv Gandhi Salai, Navallur, Near AGS Bus Stop, Chennai, Tamil Nadu 603103 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Can freshers apply for the Firstsource Walk-in Drive 2026?
Yes, freshers and candidates with up to 1 year of experience can apply for this walk-in drive.
2. Are BE and B.Tech graduates eligible for this role?
No, BE and B.Tech graduates are not eligible for this hiring process.
3. What documents should candidates carry for the interview?
Candidates should bring an updated resume, passport-size photographs, ID proof, educational certificates, and transfer certificate.
4. What is the job role offered in this walk-in drive?
The company is hiring candidates for the Customer Support Associate role in the International Non-Voice Process.